Warranty Policy

Product-quality support

If an item arrives faulty or develops a confirmed defect in materials or workmanship, contact us within the period stated on the product page or required by applicable law. Available remedies may include repair where appropriate, replacement, store credit, or refund.

Examples we can assess

• Broken hardware, stitching, straps, or fasteners present on arrival
• A material flaw that is not normal variation or wear
• An item that materially differs from the ordered product
• A supplied accessory that arrives missing or unusable

What is not covered

• Normal wear, pilling, fading, stretching, or cosmetic change from use
• Damage from incorrect sizing, excessive force, snagging, heat, chemicals, or unsuitable storage
• Washing, drying, ironing, or bleaching that conflicts with the care label
• Alteration, repair, customization, commercial use, loss, or theft
• Fit preference or change of mind, which is handled under the Returns & Refunds Policy

Making a claim

Use Contact Us and provide the order number, product name or SKU, size, a clear description, and photos showing the issue and the full item. Keep the product, tags, and packaging, and do not dispose of or return anything before receiving instructions.

Statutory rights

This policy is additional to consumer guarantees and remedies that cannot legally be excluded in your country or region.