Lingallure
Store information
Returns & Refunds
Return eligibility, hygiene requirements, preparation, inspection, and refund steps for Lingallure orders.
Last updatedSeptember 24, 2026
Return window
Contact us within 30 days of delivery to request a return unless the product page states a different period or applicable law provides additional rights. Proof of purchase is required. Do not send an item before receiving authorization and the correct return address.
Hygiene and eligibility
Because Lingallure sells intimate apparel, hygiene rules apply. Items must be unworn, unwashed, undamaged, free of scent or marks, and returned with original tags, packaging, and any hygiene seal intact. Opened or removed hygiene seals, briefs, thongs, bodysuits, hosiery, adhesive products, and other intimate items may be ineligible unless faulty or required by law.
Damaged, faulty, or incorrect items
Contact us promptly with the order number and clear photos of the product, labels, and parcel. Keep every item and all packaging until instructions are provided. We will review confirmed manufacturing faults, transit damage, missing items, or incorrect products and provide the appropriate remedy.
Return shipping and inspection
We cover reasonable return shipping for a confirmed faulty, damaged, or incorrect item. Change-of-mind return shipping is generally the customer’s responsibility unless applicable law says otherwise. Returned items are inspected for identity, eligibility, condition, tags, seals, and completeness.
Refunds and exchanges
Approved refunds are issued to the original payment method. Banks and payment providers may require additional posting time. Original express-shipping upgrades, duties, and losses caused by ineligible condition may be non-refundable where permitted. For an exchange, contact us so stock and any price difference can be confirmed.