Frequently Asked Questions

Use the size chart on the product page and compare it with your current body measurements. When between sizes, check the fabric stretch and fit notes; contact us if you would like help.

Wear an unpadded bra and measure around the fullest part of the bust with the tape level and comfortably snug. Measure directly under the bust for your band measurement.

Measure the natural waist at its narrowest point and the hips around the fullest point, keeping the tape parallel to the floor without pulling it tight.

For firm or minimally stretchy styles, choose the larger size. For highly adjustable or stretchy styles, either size may work depending on your preferred fit.

No. Cut, fabric, support, and stretch can change the fit. Always review the size chart and product-specific fit notes rather than relying only on the size label.

Follow the care label first. Hand washing in cool water with a mild detergent is usually the gentlest option. Fasten hooks, avoid bleach, and air dry away from direct heat.

Only when the care label permits it. Use a lingerie bag, a delicate cold cycle, and mild detergent. Do not tumble dry underwired, lace, mesh, or embellished pieces.

Screen settings and lighting affect color. We aim to show products accurately, but slight differences between the display, photography, and physical item are possible.

Only items listed in the product title, description, or included-items section are supplied. Styling accessories shown in photographs may be sold separately.

Store items clean and dry, avoid crushing molded cups, close hooks to protect lace, and keep sharp jewelry or fasteners away from delicate fabrics.

Orders are shipped in plain outer packaging without product imagery or descriptive lingerie wording. Carrier labels still include the information required for delivery.

Orders are normally processed within 1–3 business days after payment confirmation. Delivery options and estimates are shown at checkout for the destination.

Tracking is added to your order when the carrier information becomes available. Check My Account or contact us with your order number.

Available destinations, services, and charges are shown at checkout. Duties, taxes, or brokerage charges may apply depending on the destination.

We use the information needed to process orders, provide support, prevent fraud, and operate the store. See the Privacy Policy for details and available choices.

Use Contact Us and include the order number, item, size, and reason. Wait for return authorization and the correct return address before shipping anything.

Eligibility depends on the item, condition, hygiene seal, tags, and applicable law. Unworn eligible items must be returned exactly as instructed. Review the Returns & Refunds Policy before opening sealed products.

Keep the product, tags, packaging, and shipping label. Contact us promptly with the order number and clear photos of the item and parcel so we can review the issue.

Approved refunds are issued to the original payment method after the return is received and inspected. Your bank or payment provider may need additional time to post the credit.

Use the Contact Us page, email [email protected], or open the WhatsApp chat link shown in the footer.